NGINX Support Team Recognized for Rapid, Quality Responses and Customer-Driven Improvements
SAN FRANCISCO, CA–(Marketwired – Mar 7, 2016) – NGINX, Inc., the engine delivering sites and applications for the modern web, today announced it has won a Silver Stevie award in the tenth annual 2016 Stevie Awards for Sales & Customer Service. The NGINX Plus customer support team was selected as a finalist for Front-Line Customer Service Team of the Year in the Computer Software category, and named a Silver winner as selected by more than 60 members of specialized judging committees.
Because NGINX — the world’s most popular open source web server for high traffic sites — can be deployed for free as open source code, customers who choose the commercially supported NGINX Plus rightly expect outstanding technical support and guidance as part of the value of a paid subscription. The NGINX Plus team of support engineers plays a critical role in building relationships with customers, and assisting with technical issues and questions related to the flawless delivery of mission critical applications and services for customers’ organizations.
“For NGINX, industry-leading support and guidance doesn’t just add value for customers, it’s a fundamental component of our business model and company success,” said Gus Robertson, CEO of NGINX, Inc. “NGINX Plus is an exceptional product, and customers expect equally superior support. We count on our support engineers to reflect our core values — progress, openness, curiosity, and excellence — throughout every aspect of the customer support process.”
NGINX Plus was named among many other innovative brands and industry heavyweights, including Acquia, BetterCloud and Box in the same category, and Accenture, Cisco and DHL in additional sales and customer service categories. With the award, the NGINX support team is recognized for its achievements since July 2014, during which the company saw 400 percent growth in the number of supported customers. During the same time, the team successfully implemented a 24/7 support process for premium subscribers, and a premium Service Level Agreement (SLA) guaranteeing an initial response within two hours and answers about documentation within eight.
“NGINX Plus had all the features we needed and it was much easier to migrate than to maintain our legacy system,” said Dimitri Krassovski, Head of the System Team at Wix. “We also found the NGINX support team to be very professional and helpful. We can work directly with NGINX engineers who are extremely knowledgeable, which shortened deployment and helped us get off to a fast start.”
More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11 percent over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges.
For more details about NGINX Plus customer support offerings, please visit: www.nginx.co.jp/support/
For more details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners, please visit: www.stevieawards.com/sales
About NGINX, Inc.
NGINX is the heart of the modern web — helping some of the world’s most innovative companies deliver their sites and applications with performance, reliability, security, and scale. The company offers an industry award-winning, comprehensive application delivery solution in use on more than 120 million sites worldwide. Companies around the world rely on NGINX for ensuring a seamless web and mobile user experience through advanced load balancing, content caching, media streaming, application monitoring, and more. Half of the Internet’s largest websites rely on NGINX, including Airbnb, Box, Instagram, Netflix, Pinterest, SoundCloud, Zappos, and more. The company is headquartered in San Francisco with offices in Moscow and London.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.